Warranty Forever FAQ
Warranty Forever FAQ
Pre-Authorize
If you choose to service your vehicle outside of our dealership, we require you to call and pre-authorize each scheduled maintenance service, prior to having the maintenance performed. We will guide you and ensure that all the required customary maintenance is completed on your vehicle, so you do not void your Warranty Forever® agreement.
How to Pre-Authorize
- Choose a licensed repair facility to perform your maintenance. We do not provide a list of authorized dealers, so the choice is yours.
- You are required to call and pre-authorize each scheduled maintenance service, prior to having the maintenance performed, when not using our service facility.
- Make sure you follow all customary maintenance instructions outlined in your Warranty Forever® agreement. You can call our service facility or the Warranty Forever® toll free number with questions or for additional guidance at any time.
You Will Need The Following Information
- Warranty Forever® agreement number or last 8 digits of the Vin
- Date of scheduled maintenance appointment
- Name of the licensed repair facility where you are having maintenance performed
- Maintenance you are going to have performed
- Current mileage on odometer
- Any additional questions you may have
Average Repair Costs
The covered parts listed below are the items covered under the Warranty Forever® agreement. If it is not listed, is is not covered.
Engine Components |
Transmission Components |
Drive Components |
Camshaft $1,811.72 |
4x4 Actuator $634.61 |
Axle Shafts $731.50 |
Fuel Pump $724.72 |
Shift Control Unit $621.92 |
Drive Shaft Support $687.83 |
Engine $2,915.47 |
Torque Converter $1,638.85 |
Gear Sets $1,486.44 |
Engine Mounts $417.95 |
Transmission Components $1,883.46 |
Propeller Shaft $753.27 |
Fuel Injectors $1,426.19 |
Transmission Mounts $401.95 |
Universal Joints $277.06 |
Intake Gasket $425.60 |
Valve Body $993.42 |
Wheel Bearings $516.69 |
Component Coverage
Engine
Engine block and all internal lubricated parts, including: crankshaft, rod and main bearings, cam bearings, expansion (freeze) plus, connecting rods, engine mounts, torque strut, wrist pin, pistons, piston rings, camshaft, cam tower, lifters, cylinder head, valves, guides and seats, valve springs, rocker arms (cam followers), pushrods, timing chain housing (cover), timing chain and sprockets, timing belt and pulleys, timing belt tensioner, intake and exhaust manifolds, eccentric shaft, flywheel/flexplate, balance shafts, harmonic balancer and retainer bold, crankshaft pulley, valve covers, oil pan, oil pump and pressure relief valve, engine oil cooler hoses, oil filter adapter/housing, fuel supply pump, vacuum pump, dipstick and tube fasteners and seals and gaskets for the components listed above.
Turbocharged/Supercharged/Enhanced Engines – All of the above listed parts or equivalent plus: turbo-charger, waste gate controller, intercooler, hard lines, compressor, clutch and pulley, bypass valve, injection pump, lines and nozzles.
Transmission
Automatic – Case and all internal lubricated parts, including: oil pump, valve body, torque converter, vacuum modulator, governor, main shaft, clutches, bands, drums, gear sets, bearings, bushings, sealing rings, TV cable, solenoids and electronic shift control unit (internal only), transmission mounts, cooler, cooler hoses and hard lines, dipstick and tube, fasteners and seals and gaskets for the components listed above.
Manual – Case and all internal lubricated parts, including: main shaft, gear sets, shift forks, synchronizers, bearings, bushings and fasteners for the components listed above.
Transfer Case (4X4 vehicles) – Case and all internal lubricated parts, including: main shaft, gear sets, chain and sprockets, bearings, bushings, mounts, fasteners for the components listed above, electronic and vacuum engagement components.
Drive Assembly
Front Wheel Drive – Final drive housing, and all internal parts, including: carrier case, gear sets, chain and sprockets, bearings, bushings, axle shafts, axle hub bearings, propeller shafts, universal joints, drive shaft support, front axle hub bearings, fasteners, seals and gaskets for the components listed above.
Rear Wheel Drive – Drive axle housing, and all internal lubricated parts, including: carrier case, gear sets, bearings, bushings, limited slip clutch pack, axle shafts, axle hub bearings, propeller shafts, universal joints, drive shaft support, front axle hub bearings, fasteners, seals and gaskets for the components listed above.
Frequently Asked Questions
You can locate a dealer by visiting our website, www.mywarrantyforever.com and submitting an inquiry on the Contact page.
There is no catch: this program is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your agreement to keep records of all customary maintenance performed. Maintenance records can easily be saved in the NAE/NWAN connect app.
The program provides coverage to the engine, transmission and drive axle components listed in the agreement for as long as you own your vehicle regardless of how long you own the vehicle and how many miles you drive.
The limit of liability is the NADA average retail value of the vehicle at time of claim.
The agreement is not eligible for transfer.
Contact the dealer where you purchased your vehicle, they will handle it from there! If you have any questions that you would like to ask us directly, you may call 800-810-8458 and speak with a claims specialist.
Claim specialists are available Monday – Friday 8:00 AM to 8:00 PM and Saturday 9:00 AM to 5:00 PM Eastern to answer all your questions.
There is no deductible on the program. All parts and labor are covered 100%.
No, however, we strongly recommend it. ASE technicians are certified through a national non-profit organization to ensure the technicians competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.
No, you are not required to pay for the covered repairs out of pocket. All repairs are paid via credit card by the program administrator. Please be sure, however, that all repairs are authorized prior to the repair being completed. Unauthorized repairs will not be covered.
Towing and rental car coverage is not provided by your Warranty Forever® agreement. However, if you purchased an extended service contract, your contract will most likely provide that coverage for you.
You are required to change your vehicle's engine oil, check and maintaain the transmission fluid level (if applicable), top off all poertrain fluid levles and check and maintain the proper level of coolant as folows:
- Manufacturer required synthetic or synthetic blend oil: Every 12 months OR 10,000 miles, whichever comes first.
- Conventional oil: Every 6 months OR 7,500 miles, whichever comes first.
Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed the customary maintenance intervals outlined in your Warranty Forever® agreement. If you have any futher questions, please contact the Claims Specialist at 1-800-810-8458.
Proper maintenance to any mechanical component is the berst preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.
Manufacturers only require a minimum level of services to be performed and will often list them In the owner’s manual. Your driving conditions and environmental conditions can demand additional service work be performed to keep your vehicle performing at peak levels. While you are only required to complete the minimum services outlined in your Warranty Forever® agreement, we strongly encourage you to follow your dealership's recommendations when being offered additional services.
No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on your vehicle. See the Warranty Forever® agreement for complete details on customary maintenance requirements.
Any service facility that has a license to do business. The facility must be able to provide a detailed repair order that contains the pertinent information regarding the services performed.
You may call us at 1-800-810-8458 and Pre-Authorize any maintenance service to be performed while you are traveling. If you need assistance with this, you may also contact your selling dealer’s service department for details.
The reason we require you to call prior to having your maintenance performed, is to assist you in your dealer's absence. We will guide you and ensure that you have all the required customary maintenance completed on your vehicle, so you do not void your Warranty Forever® agreement.
You are required to keep records of all maintenance performed on your vehicle. Record of maintenance must include the vehicle identification number (VIN), description of Vehicle, date of service, and your vehicle's odometer miles. For your convenience, the NAE/NWAN Connect app allows you to save all maintenance records associated with your vehicle.
Although you are required to have all repairs performed at your selling dealer, if you are 150 miles, or more, away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. For assistance, you may call us at 1-800-810-8458 or you may contact your selling dealer's service department for details. Remember, repair service must be pre-authorized or the repairs performed by an outside dealer will not be accepted.
At the end of your pre-authorization call, you will receive a unique pre-authorization code. We suggest that you retain this code for your records.
The NAE/NWAN Connect app is available for download on compatible iOS and Android devices. To download the app, visit the Apple AppStore or GooglePlay store and search "NAE/NWAN".
